Shipping Policy

Last Updated: 03-11-2025

At Retro Foot Kits, we strive to ensure that your order is processed and delivered quickly and efficiently. Please review our shipping policy below for information on shipping methods, costs, timelines, and more. By placing an order with us, you agree to the terms outlined in this policy.

1. Order Processing Time

  • Processing Time: Orders are typically processed within 1-3 business days after payment is received and cleared.
  • Business Days: Our business days are Monday–Friday, excluding major holidays.
  • Custom or Personalized Items: If your order includes custom or personalized retro kits, please allow additional processing time. Specific timelines will be indicated on the product page or communicated via email.

2. Shipping Methods & Costs

We offer various shipping options to meet your needs. The available methods and costs will be displayed during checkout, based on your location and order details.

  1. Standard Shipping

    • Estimated delivery within 7-14 business days after dispatch.
    • Cost is calculated at checkout based on package weight, dimensions, and destination.

  2. Express Shipping

    • Faster delivery within 7 business days after dispatch.
    • Higher shipping cost, calculated at checkout.

  3. Free Shipping (Optional)

    • We may offer free shipping promotions for orders over a certain amount (e.g., CAD $100).
    • This offer, if applicable, will be automatically applied at checkout.

3. International Shipping

We ship to select international destinations. If your country is not listed at checkout, please contact us to see if we can accommodate your request.

  • Delivery Times: Vary by destination and selected shipping method. International orders may take 7–14 Days due to customs processing and local postal delays.
  • Customs & Duties: Import duties, taxes, and other charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine any additional costs prior to purchase.

4. Order Tracking

  • Tracking Number: Once your order ships, you will receive a confirmation email with a tracking number (if available).
  • Tracking Updates: It may take up to 24–48 hours for tracking information to update.
  • No Tracking?: Some shipping methods, especially lower-cost international options, may not provide detailed tracking information. If you require detailed tracking, choose an option that explicitly states tracking is included.

5. Delays & Issues

While we strive to deliver orders within the estimated time frames, delays can occur due to:

  • Customs inspections
  • Carrier delays
  • Weather conditions
  • Peak holiday seasons

If your package is significantly delayed or appears lost in transit, please contact us at contact@retrofootkits.com or call us at +1 (584) 290 8052. We will do our best to assist in locating your package or offering a resolution.

6. Incorrect or Incomplete Address

It is your responsibility to ensure that the shipping address you provide is correct and complete. If an order is returned to us due to an incorrect or incomplete address:

  • Reshipment: We can reship the package, but you will be responsible for any additional shipping costs.
  • Refunds: If you choose to cancel the order instead, we will refund the cost of the product(s) only (excluding any shipping fees already incurred).

7. Damaged or Missing Items

  • Damaged Packages: If your package arrives damaged, please take photos of the damage and contact us immediately. We will work with the carrier to file a claim and replace or refund the damaged items as appropriate.
  • Missing Items: In the rare event an item is missing from your package, contact us within 3 days of delivery. We will investigate and arrange a replacement if necessary.

8. Returns & Exchanges

For information about returning or exchanging a shipped item, please refer to our Refund & Return Policy (link to your Refund Policy page).

9. Contact Us

If you have any questions or concerns regarding shipping, please reach out to us:

Business Name: Retro Foot Kits
Address: 8 Spinney Ct, Toronto, ON M3A 3H2, Canada
Phone: +1 (584) 290 8052
Email: contact@retrofootkits.com